Return Policy

Exchange/Refund Policy (Warranty Policy)

  • We gladly accept returns for refunds/exchanges within 30-days from when your order was delivered to you! 
    • If 30 days have gone by from the order delivery date, unfortunately, we can't offer you a refund/exchange.
    • If you believe your item is faulty for any reason please submit a ticket through the Customer Portal by clicking HERE!
    • Please note that your return must be sent back to us within the 30 days, but it does not have to reach us in the 30-day window.
    • We do not cover shipping costs for returns/exchanges at this time.
    • If you return an item, the original shipping cost is not refunded.
  • Once your return reaches our facility it may take 2-4 business days for your return to be processed during a normal business wave.
  • For refunds, the returned item(s) cost will automatically be issued to the original method of payment used during checkout.
    • Please note that refunds can take up to 7 business days to process back into your bank account.
  • For exchange requests, we will fulfill it if stock is available and you will receive a confirmation email for the exchange order.
  • If you request an exchange and stock is unavailable for your request a refund will be issued.
    • We do not ship returned items back to customers if exchange requests cannot be fulfilled.
  • Exchange requests can only be made for the same product being returned in either a different color-way or size.

 

  • If your return is denied, then it will be sent back to you within 3-5 business days of you being notified via email.

 

 

Return Standards

  • Items being returned must be in the same condition as when they were delivered to you - 
    • Items must be unwashed and not put through a dryer.
    • Items with excessive wrinkling are subject to denial.
    • Items covered in animal/human hair will NOT be accepted.
    • Items with strong odors or smell like smoke, cologne, detergent, or have
    • Some of our items do not come with tags so please do not be alarmed, however, if tags were attached when you received the item please keep them attached.

 

Sale Policy

  • Items discounted 30% or higher on our site are finale sale and are not eligible for returning.
    • This includes both returning items for an exchange or returning items for a refund.